Cancelling Your Photo Shoot
We understand that there are lots of reasons why you might need to cancel or rearrange your session. But always please try to give us at least 24 hours notice so that we can fill the appointment. We are self employed, so when we don’t work, we don’t get paid.
Cancelling an Order
All the work we make is bespoke. Once you order your photograph collection, we will work on each image individually before sending to the printers. Perfecting the lighting, removing dribble etc. This part of the process is very time consuming so we can not refund orders once they are made.
Cancelling an Annual Package
We realise situations can change over the time span of an Annual Package and sometimes you may need to cancel. Annual packages are discounted as a thank you for your return custom and must be completed for you to be permitted the discount. So we will switch you back onto the single visit price list and adjust your invoice accordingly for everything you have ordered.